Usually reviewable
Wrong, damaged or expired item?
Submit a request with the order details. Our team will review the case and contact you with the appropriate resolution.
Orders, returns & refunds
Everything in one secure place.
Track an order, request an eligible return and follow its progress through your secure Shopify customer account.
Start the return from your Shopify order, then use WhatsApp to share supporting photos. Include your order number so we can match them correctly.
What happens next
- 1Request submittedSaved against your Shopify order
- 2Reviewed by our teamWe check the item, reason and photos
- 3Return instructionsSent after approval
- 4Refund processedAfter the approved return is inspected
A simple four-step process
Request a return from the order itself
- 01Sign in
Use the same email address used for your order.
- 02Open the order
Choose the delivered order containing the item.
- 03Select “Request return”
Choose the item, quantity and return reason.
- 04Wait for approval
We will email you with the next steps.
Please note
Medicines have return restrictions
Opened medicines and customer-selected incorrect potencies or pack sizes are generally not returnable. Every request remains subject to our return policy.
Can’t see “Request return”?
We’re here to help.
The order must be delivered and eligible under our policy. Send us your order number, a short description and clear photos if the option is unavailable.